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Program Overview

This course is designed to empower individuals to give and receive feedback effectively, fostering a culture of continuous learning, empowerment, and improvement. You will progress from understanding fundamental concepts to practical application, with a focus on the three-step SBI (Situation-Behavior-Impact) format and using feedback to shape positive performance.

SESSION OBJECTIVES

  1. Distinguish Describing vs. Judging: Learn to distinguish between describing behaviors and making judgments when giving feedback to ensure clarity and objectivity.
  2. SBI Format: Understand and master the three-step SBI (Situation-Behavior-Impact) format for providing constructive feedback.
  3. Reinforcing Feedback: Recognize the importance of using reinforcing feedback to positively shape performance and enhance engagement.
  4. Skill Building Through Practice: Develop skills in delivering, reinforcing, and redirecting feedback through practical exercises based on real workplace situations.
  5. Case Examples: Explore case examples illustrating effective feedback strategies and their impact on individual and team performance.

Applies Towards the Following Certificates

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