LEAD.1060 - Leadership Development: Understanding, Managing and Resolving Conflict: Success Strategies to Build Trust, Diminish Dysfunction, Address Multi-Generational Differences, and the Power Dynamics of Succession Planning

Program Overview

This session covers the critical fundamentals of conflict resolution and the process of ending disputes and reaching an agreement that satisfies all parties involved. Recognizing that disputes can be beneficial to an organization, leaders must ensure fair consideration for all points of view. We'll explore how you can build trust reduce workplace friction by acknowledging the organizational value of cultural and generational differences.

SESSION OBJECTIVES

1. Harnessing the Power of Positive Conflict: Since conflict is an essential part of being human, learn how you can resolve conflicts, building organizational cohesiveness without diminishing the value of any individual.
2. Honing Intercultural Communication Skills: Learn how active listening, nonverbal communications and a clarification and confirmation approach will benefit a multicultural workplace.
3. Team Building: Learn some easy ways you can build trust, generate goodwill and boost productivity
4. Managing Dysfunction: Learn how to identify the root causes of dysfunction and the power of communication openly and honestly.

Applies Towards the Following Certificates

• Leadership Development Training : Leadership Development Course