PJMT.6240 - Project Management: Conflict Resolution

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Program Overview

Overview
This interactive seminar examines the sources of conflict and provides techniques for resolving conflict. It includes role playing.

Learning Objectives and Outcomes

List the positive and negative consequences of conflict.
Describe a comprehensive definition of conflict
Identify typical conflict responses.
Identify different personalities.
List conflict stimulators and extinguishers.
Describe techniques for minimizing or resolving conflict.
Explain how to deal with conflicting positions to achieve good team decisions.

At the conclusion of this course, students will be able to demonstrate the learning objectives through discussion, role-playing and class presentation.